By Convo Team • Published December 15, 2025 • Last updated February 21, 2026

To install Convo on Mac: download the .dmg from itsconvo.com, open it, drag Convo to Applications, and launch. Requires macOS 12.0+ and 4GB RAM. To install on Windows: download the .exe installer, run it, and follow the setup wizard. Requires Windows 10+ and 4GB RAM. Grant microphone and screen recording permissions when prompted for full functionality.

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Getting Started

Installing the Convo app

5 min read
Last updated: February 28th, 2026

Get started with Convo on your Mac or Windows PC in just a few simple steps. Choose your platform below.

Installing on Mac

System Requirements

  • • macOS: macOS 10.15 (Catalina) or later
  • • Processor: Intel or Apple Silicon (M1/M2/M3)
  • • RAM: 8GB minimum (16GB recommended)
  • • Storage: 500MB available space
  • • Internet: Active internet connection required

Step 1: Download Convo

  1. Visit www.itsconvo.com
  2. Click the "Download" button (the site detects your operating system automatically)
  3. The convo-setup.dmg file will download to your Downloads folder
  4. Wait for the download to complete

Step 2: Install Convo

  1. Open the downloaded file

    Double-click convo-setup.dmg in your Downloads folder

  2. Drag Convo to Applications

    A window will appear showing the Convo icon and your Applications folder. Drag the Convo icon into the Applications folder

  3. Eject the installer

    Once copied, right-click the Convo disk icon on your desktop and select "Eject"

Step 3: First Launch

  1. Open Convo

    Go to Applications folder and double-click Convo

  2. Security prompt (if shown)

    If macOS shows a security warning, go to System Settings → Privacy & Security → General, and click "Open Anyway"

  3. Grant permissions

    Convo will request permissions for microphone and accessibility. Click "Allow" for each

Pro tip: Add Convo to your Dock by right-clicking the icon in your Dock while it's running and selecting Options → Keep in Dock.

Required Permissions (Mac)

For Convo to work properly on Mac, you'll need to grant the following permissions:

Microphone Access

Required to capture and analyze meeting audio in real-time

System Settings → Privacy & Security → Microphone → ✓ Convo

Accessibility Access

Allows Convo to display AI insights and suggestions

System Settings → Privacy & Security → Accessibility → ✓ Convo

Screen Recording (Optional)

Enables advanced meeting detection and context awareness

System Settings → Privacy & Security → Screen Recording → ✓ Convo

Troubleshooting (Mac)

"Convo can't be opened because it is from an unidentified developer"

This is a standard macOS security feature. Go to System Settings → Privacy & Security, and click "Open Anyway" next to the message about Convo.

App won't launch after installation

  1. Ensure you have macOS 10.15 or later
  2. Restart your computer and try again
  3. Delete Convo from Applications and reinstall
  4. Check that you have sufficient storage space

Permission dialogs not appearing

Manually grant permissions by going to System Settings → Privacy & Security, then add Convo to Microphone, Accessibility, and Screen Recording.

Installing on Windows

System Requirements

  • • Windows: Windows 10 or later
  • • Processor: Intel or AMD (64-bit)
  • • RAM: 8GB minimum (16GB recommended)
  • • Storage: 500MB available space
  • • Internet: Active internet connection required

Step 1: Download Convo

  1. Visit www.itsconvo.com
  2. Click the "Download for Windows" button
  3. The convo-setup.exe file will download to your Downloads folder
  4. Wait for the download to complete

Step 2: Install Convo

  1. Run the installer

    Double-click convo-setup.exe in your Downloads folder

  2. Windows SmartScreen (if shown)

    If Windows shows a SmartScreen warning, click "More info" then "Run anyway"

  3. Follow the setup wizard

    Click through the installer steps. You can keep the default installation location or choose a custom folder

  4. Complete installation

    Click "Finish" to complete the setup. Convo will launch automatically

Step 3: First Launch

  1. Open Convo

    Find Convo in your Start menu or double-click the desktop shortcut

  2. Grant permissions

    Convo will request microphone access. Click "Allow" when prompted

Pro tip: Pin Convo to your taskbar by right-clicking the icon in the taskbar while it's running and selecting "Pin to taskbar".

Required Permissions (Windows)

For Convo to work properly on Windows, you'll need to grant the following permissions:

Microphone Access

Required to capture and analyze meeting audio in real-time

Settings → Privacy & Security → Microphone → Allow Convo

Audio Loopback

Allows Convo to capture system audio from meetings

Convo will set this up automatically during first launch

Troubleshooting (Windows)

"Windows protected your PC" SmartScreen warning

This is a standard Windows security feature for new applications. Click "More info" then "Run anyway" to proceed with installation.

App won't launch after installation

  1. Ensure you have Windows 10 or later
  2. Restart your PC and try again
  3. Uninstall Convo from Settings → Apps and reinstall
  4. Check that you have sufficient storage space

Microphone not detected

Go to Settings → Privacy & Security → Microphone, ensure "Microphone access" is turned on and Convo is allowed.

Sign In or Create Account

  1. Launch Convo
  2. Click "Sign In" if you have an account, or "Create Account" for new users
  3. Follow the prompts to complete authentication
  4. Once signed in, Convo is ready to use!

Updating Convo

Convo automatically checks for updates when you launch the app. When an update is available:

  1. A notification will appear in the app
  2. Click "Update Now" to download and install
  3. Convo will restart with the latest version

Uninstalling Convo

On Mac:

  1. Quit Convo if it's running
  2. Open your Applications folder
  3. Drag Convo to the Trash
  4. Empty the Trash to complete removal

On Windows:

  1. Quit Convo if it's running
  2. Open Settings → Apps → Installed apps
  3. Find Convo and click "Uninstall"
  4. Follow the prompts to complete removal

Need help with installation?

If you're experiencing issues installing Convo, our support team is here to help. Contact us at itsconvo.com/contact or email ivan@itsconvo.com.

Next Steps

Now that Convo is installed, you're ready to:

Sources & References

  • App Installation Guide
  • Windows App Installation Guide
  • System Requirements Documentation

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