Vendor Information Portal
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Company overview
Company Name
Convo, Inc.
Industry
AI/SaaS Conversation Intelligence
Headquarters
Spain
Founded
2025
Data Centers
US (EU Q3 2026)
Primary Infrastructure
AWS Cloud
Document library
Security & Compliance
Security Whitepaper
Technical security overview
Data Processing Agreement
GDPR-compliant DPA
Incident Response Policy
Security incident procedures
Legal Documents
Terms of Service
Service agreement terms
Privacy Policy
Data handling practices
Data Retention Policy
Data lifecycle management
Business Information
Company Profile
Corporate overview and history
Request via sales team
Insurance Certificate
General liability coverage
Request via sales team
Financial References
Banking and credit references
Request via sales team
Technical specifications
Infrastructure
Primary Cloud Provider
Amazon Web Services (AWS)
Data Centers
US East, US West (EU Q3 2026)
Uptime SLA
99.9% availability guarantee
Disaster Recovery
Multi-region backup and failover
Security
Encryption at Rest
AES-256
Encryption in Transit
TLS 1.3
Access Control
Multi-factor authentication, RBAC
Monitoring
24/7 security monitoring and logging
Integration
API Type
RESTful API with comprehensive documentation
CRM Integration
Salesforce, HubSpot, native connectors
Meeting Platforms
Zoom, Teams, Google Meet, WebEx
Webhook Support
Real-time event notifications
Support & SLA
Critical (P1)
< 1 hour
System down, data loss
High (P2)
< 4 hours
Major functionality impacted
Medium (P3)
< 24 hours
Minor functionality impacted
Low (P4)
< 48 hours
Questions, enhancement requests
24/7 Support
Round-the-clock availability
Dedicated CSM
Enterprise accounts
Multiple Channels
Email, chat, phone