Vendor Profile
Everything your procurement team needs.
Vendor documentation, technical specifications, and compliance information, gathered in one place for an efficient review.
Company overview.
The basics your vendor form asks for.
Company name
Convo, Inc.
Industry
AI / SaaS conversation intelligence
Headquarters
Vienna, Austria
Founded
2025
Data centers
US, EU on request
Primary infrastructure
AWS Cloud
The document library.
Security, legal, and business docs, ready for review.
Security & compliance
Legal documents
Business information
Company Profile
Corporate overview and history
Request via sales teamInsurance Certificate
General liability coverage
Request via sales teamFinancial References
Banking and credit references
Request via sales teamTechnical specifications.
Infrastructure, security, and integration, at a glance.
Infrastructure
Primary cloud provider
Amazon Web Services (AWS)
Data centers
US East, US West (EU on request)
Uptime SLA
99.9% availability guarantee
Disaster recovery
Multi-region backup and failover
Security
Encryption at rest
AES-256
Encryption in transit
TLS 1.3
Access control
Multi-factor authentication, RBAC
Monitoring
24/7 security monitoring and logging
Integration
API type
RESTful API with full documentation
CRM integration
Salesforce, HubSpot, native connectors
Meeting platforms
Zoom, Teams, Google Meet, WebEx
Webhook support
Real-time event notifications
Support and SLA.
Response commitments, and how to reach us.
Critical (P1)
< 1 hour
System down, data loss
High (P2)
< 4 hours
Major functionality impacted
Medium (P3)
< 24 hours
Minor functionality impacted
Low (P4)
< 48 hours
Questions, enhancement requests
24/7 support
Round-the-clock availability
Dedicated CSM
Enterprise accounts
Multiple channels
Email, chat, phone
Evaluating Convo for procurement?
Our team can share anything a review needs. See privacy & compliance or the enterprise plan.