Cues are the help Convo gives you in the moment. They come in two forms, and the difference matters for how you set them up.
The two kinds of cues
Automatic suggestions
The Live Assistant follows the call and steps in on its own when a buying signal lands, a question comes up, or you have been talking too long. You do not set these up. See getting real-time suggestions for how they work.
Instant Cues
The cues you prepare yourself: your own "when this comes up, say this" cards. This guide is about these. They are the fastest way to make sure your best answer to a recurring moment is ready before you need it.
What Instant Cues are
An Instant Cue is a pair: a situation you expect, and the response you want ready for it. When that situation shows up in a call, Convo brings your prepared answer forward, so you never fumble the objection you have heard a hundred times. Instead of hoping you remember your best line, you write it once and let Convo surface it at the right moment.
Availability: Instant Cues are on the Professional and Enterprise plans. Ask AI and your post-call summaries are on every paid plan; Instant Cues and the Live Assistant come with Professional.
Creating a cue
- Open Instant Cues in the sidebar, under the Knowledge section. Three examples are already there to edit or replace.
- Click Add cue.
- In When, describe the situation, for example "The prospect says your price is too high."
- In Then say, write the response you want ready, then save.
You can keep up to ten cues. Start with the moments that most often decide your calls: the objection you dread, the competitor comparison, the "we need to think about it." A short, natural response works better than a script.
How cues show up in a call
Once you have cues saved, you do not have to do anything to trigger them:
- When the conversation matches one of your cues, Convo surfaces the matching response on its own
- Your cues also feed Ask AI, so when you ask for help, your prepared answers shape what comes back
- Convo prioritizes the live conversation, so a cue only appears when the situation is genuinely relevant
Turn a great line into a cue
After a call, open it and go to the Feedback tab. On any line of feedback, use Save as live cue to turn a suggested improvement into a ready-made cue for next time. It is the simplest way to build your library from real calls instead of from scratch.
Editing and removing cues
In the Instant Cues view, hover any cue to edit or delete it. Update the wording as your pitch evolves. Cues you delete stay gone; they are not restored the next time you open Convo.
Getting the most from cues
Do:
- Write cues for the situations that repeat across your calls
- Keep responses short and in your own voice, not a full script
- Put the cue in your own words on the call rather than reading it out
- Refine cues after calls using Save as live cue
Don't:
- Read a cue word-for-word while the other person is talking
- Try to cover every possible moment; ten focused cues beat ten vague ones
- Let a cue pull you out of actually listening
Next steps
- Your first AI-assisted call - See cues in the flow of a real call
- Getting real-time suggestions - How the Live Assistant surfaces help on its own
- Building your knowledge base - Give Ask AI your own material to answer from
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