Troubleshooting audio issues
Convo needs access to your system audio to provide AI assistance. Here's how to resolve common audio-related issues.
Convo can't hear my meetings
Quick fixes to try first:
- Check that Convo has microphone permissions
- Ensure your microphone isn't muted
- Restart the Convo app
- Test with a different meeting platform
macOS audio permissions
- Open System Preferences > Security & Privacy
- Click on the "Microphone" tab
- Make sure Convo is checked in the list
- If Convo isn't listed, click the "+" button to add it
- Restart Convo after making changes
Windows audio permissions
- Open Windows Settings > Privacy
- Select "Microphone" from the left sidebar
- Make sure "Allow apps to access your microphone" is enabled
- Scroll down and ensure Convo is allowed access
- Restart Convo after making changes
Audio quality is poor
Check your microphone
- • Use a dedicated headset or external microphone
- • Avoid built-in laptop microphones when possible
- • Position microphone 6-8 inches from your mouth
- • Minimize background noise and echo
Optimize your environment
- • Use a quiet room without echo
- • Close windows to reduce outside noise
- • Turn off fans, AC, or other background noise
- • Use soft furnishings to reduce echo
Convo isn't detecting when I'm in a meeting
Manual meeting detection
If automatic detection isn't working:
- Open the Convo app
- Click the "Start Meeting" button manually
- Convo will begin listening for conversation
- Click "End Meeting" when your meeting is finished
Calendar integration
Connect your calendar for automatic meeting detection:
- Go to Settings > Integrations
- Connect your Google Calendar or Outlook
- Convo will automatically detect scheduled meetings
- Enable notifications for upcoming meetings
Platform-specific issues
Zoom
- • Enable "Original Sound" in Zoom
- • Disable Zoom's noise suppression
- • Use "Computer Audio" mode
Teams
- • Turn off noise cancellation
- • Use desktop app instead of browser
- • Check Teams audio permissions
Google Meet
- • Use Chrome browser for best results
- • Disable browser noise suppression
- • Allow microphone access in browser
WebEx
- • Use WebEx desktop application
- • Disable automatic gain control
- • Check WebEx audio settings
No AI suggestions appearing
If Convo is hearing your meeting but not providing suggestions:
Wait for context building
AI suggestions appear after 2-3 minutes of conversation context.
Check AI settings
Verify that AI assistance is enabled in Settings > AI Preferences.
Improve audio clarity
Poor audio quality can prevent AI analysis. Follow audio quality tips above.
Advanced troubleshooting
Audio system conflicts
If multiple audio applications are conflicting:
- • Close other audio recording applications
- • Restart your computer to reset audio system
- • Check for conflicting virtual audio drivers
- • Update your audio drivers to latest version
Hardware issues
If problems persist, check your hardware:
- • Test microphone with other applications
- • Try different USB ports for external mics
- • Check for loose connections
- • Consider replacing old or damaged equipment
Testing your audio setup
Use Convo's built-in audio test to verify everything works:
- Open Convo Settings > Audio
- Click "Test Audio Setup"
- Speak normally for 30 seconds
- Check that Convo displays audio levels
- Verify that speech is being transcribed correctly
System requirements
macOS
- • macOS 10.15 or later
- • Intel or Apple Silicon processor
- • 8GB RAM minimum
- • Built-in or external microphone
Windows
- • Windows 10 or later
- • 64-bit processor
- • 8GB RAM minimum
- • Compatible audio input device
Still having issues?
If you're still experiencing audio problems, our support team can help diagnose the issue. Include details about your operating system, microphone type, and specific error messages when contactingivan@itsconvo.com.
Prevention tips
- Regularly test your audio setup before important meetings
- Keep Convo updated to the latest version
- Maintain consistent audio equipment and settings
- Create audio profiles for different meeting scenarios
- Monitor system performance during meetings