Real-time AI that helps diagnose problems, find solutions, and guide customers to resolution. Support teams achieve 75% first-call resolution and 40% faster ticket closure.
Convo helps agents resolve complex issues with confidence and speed
The moment:
Without Convo:
Random troubleshooting steps. Customer frustration grows. Escalation needed.
With Convo:
🔍 “Check memory allocation - similar crashes resolved with cache clear”
The moment:
Without Convo:
Agent lacks context. Customer demands manager. Resolution delayed.
With Convo:
📋 “Previous tickets show DNS config issue - provide permanent fix now”
The moment:
Without Convo:
Agent stuck. Long hold times for research. Customer gives up.
With Convo:
✅ “Try advanced workaround from ticket #8934 - 95% success rate”
Surface proven solutions from thousands of resolved tickets. Convo identifies patterns and suggests fixes that actually worked for similar issues.
See every interaction, ticket, and attempt at resolution. Get alerts like “Customer mentioned data loss in chat yesterday” to provide informed support.
Convert complex error messages into customer-friendly explanations. Help agents communicate technical solutions without jargon or confusion.
Support teams using Convo resolve issues faster with higher satisfaction
Solve issues without escalation or callbacks
Faster resolution with smart diagnostics
Higher satisfaction from faster resolution
L1 agents resolve complex issues independently
From triage to resolution, enhance every support interaction
Quickly identify issue type and severity. Convo suggests diagnostic questions and categorizes problems based on symptoms and error patterns.
Step-by-step resolution paths based on what’s worked before. Convo adapts guidance based on customer responses and system behavior.
Instant access to relevant documentation and solutions. Convo surfaces the exact article section that addresses the customer’s specific issue.
Confirm fix and document solution for future reference. Convo helps create clear resolution notes and identifies preventive measures.
Seamless integration with your support stack
Zendesk, ServiceNow, Freshdesk, Jira Service Desk
Slack, Teams, Intercom, Live Chat platforms
Confluence, SharePoint, Notion, Custom KBs
Protect customer information with industry-leading security
Safe for payment and financial data
Audited security and availability
Full privacy regulation compliance
256-bit AES at rest and in transit
Convo analyzes symptoms and error patterns in real-time, then suggests proven diagnostic steps from your knowledge base and past resolved tickets. It identifies similar issues instantly and provides step-by-step resolution paths that have worked before.
Yes! Convo is especially valuable for new agents. It provides expert-level guidance instantly, helping L1 agents resolve complex issues typically handled by L2/L3. New agents ramp up 70% faster and achieve veteran-level resolution rates within weeks.
By instantly surfacing relevant solutions, eliminating research time, and providing clear troubleshooting steps, Convo cuts handle time by 40%. Agents no longer need to search through documentation or consult colleagues - the answer is right there.
Yes, Convo integrates seamlessly with all major ticketing platforms including Zendesk, ServiceNow, Freshdesk, and Jira Service Desk. It pulls historical ticket data for context and can update tickets with resolution notes automatically.
Join support teams achieving 75% first-call resolution and 40% faster ticket closure
