Our support team is here to help with any issues, questions, or feedback about Convo. This guide explains how to reach us and what information to include for the fastest resolution.
The more information you provide, the faster we can help. Include these details when relevant:
For bugs, crashes, performance problems, or features not working:
For payment issues, plan changes, refunds, or invoice requests:
We love hearing your ideas for improving Convo:
For account access, data export, or deletion requests:
Try these quick fixes first—they resolve most common issues:
Browse help articles for solutions to common problems
Quit completely and relaunch (⌘Q or right-click menu bar icon → Quit)
System Settings → Privacy & Security → Verify Microphone and Screen Recording
Convo menu → Check for Updates
Sometimes a full system restart resolves underlying issues
We aim to respond to all support requests within 24-48 hours during business days (Monday-Friday). Complex technical issues may require additional investigation time.
Professional plan subscribers receive priority support with faster response times. Critical issues affecting your ability to use Convo are prioritized regardless of plan.
"AI suggestions not appearing" is more helpful than "Convo not working"
Visual examples help us understand the issue faster. Use ⌘+Shift+4 to capture screenshots.
If you have multiple unrelated issues, send separate emails so we can track each one properly
Reply to our emails rather than starting new threads—this helps us see the full conversation history
For GDPR or privacy-related requests, contact privacy@itsconvo.com:
We respond to privacy requests within 30 days as required by GDPR and other privacy regulations.
Browse our complete collection of guides and tutorials at /help-center
Check our troubleshooting guides for common technical issues
Check if there are any known service disruptions at itsconvo.com
We're here to help. Contact us at:
General support: ivan@itsconvo.com
Privacy inquiries: privacy@itsconvo.com