ConvoConvo
Enterprise Privacy & Compliance

Security & compliance built-in

Enterprise-grade security and compliance features designed for conversation intelligence at scale

Data Processing Agreement

GDPR-compliant DPA covering data processing activities, ensuring your organization meets regulatory requirements for conversation data.

GDPR Article 28 compliant
Standard contractual clauses
Data minimization guarantees

SOC 2 Certification

SOC 2 Type I certification in progress, validating our security controls and processes for conversation data protection.

Security & availability controls
Independent third-party audit
Type II audit scheduled Q2 2025

Data Residency

Flexible data residency options to meet your organization's geographic and regulatory requirements.

US data centers (primary)
EU data centers (Q1 2025)
Regional compliance support

Consent Management

Comprehensive consent management for multi-party conversations, ensuring ethical and legal compliance.

Multi-party consent workflows
Automated consent documentation
Granular permission controls

Certification roadmap

Our commitment to achieving the highest industry standards

ISO 27001 Certification

Global standard for information security management systems. Planned certification for Q3 2025.

ISMS framework implementation started
Risk assessment and treatment in progress
External audit scheduled Q3 2025

Resource library

Access our security documentation, policies, and compliance reports

Available

Data Processing Agreement

GDPR-compliant DPA template

Available

Security Whitepaper

Technical security overview

Available

Incident Response Policy

Security incident procedures

Q1 2025

SOC 2 Type I Report

Compliance report

Available

Data Retention Policy

Retention and deletion procedures

Available

Consent Management Framework

Multi-party consent workflows

Coming Soon

Penetration Test Report

Third-party security assessment

Security controls

Comprehensive security program across multiple domains

Access Controls & Authorization

LIVE
Multi-Factor AuthenticationCompleted
Role-Based Access ControlCompleted
Access Audit LoggingCompleted
Regular Access ReviewsIn Progress

Data Protection & Privacy

LIVE
AES-256 EncryptionCompleted
Automated BackupsCompleted
Data MinimizationCompleted
Secure Data DeletionCompleted

Infrastructure Security

LIVE
24/7 MonitoringCompleted
Automated PatchingCompleted
Network SegmentationIn Progress
Intrusion DetectionCompleted

Incident Response & Compliance

LIVE
Incident DetectionCompleted
Response ProceduresCompleted
Customer CommunicationCompleted
Regulatory ReportingIn Progress

Compliance details

Specific policies and timelines for your peace of mind

Data Retention & Deletion

Default retention period30 days
Maximum retention (configurable)7 years
Data deletion on requestWithin 30 days
Account termination cleanupWithin 90 days

Incident Response

Detection time (goal)< 15 minutes
Initial response time< 1 hour
Customer notificationWithin 72 hours
Regulatory reportingAs required

Access & Audit

Access log retention1 year
Data access monitoringReal-time
User access reviewsQuarterly
Audit report availabilityUpon request

Data Processing

Primary data locationUnited States
Encryption in transitTLS 1.3
Encryption at restAES-256
Subprocessor updates30 days notice

Frequently asked questions

Find answers to common questions about our security and compliance practices

Questions about compliance?

Our security team is ready to discuss your specific compliance requirements and provide detailed documentation.