Update your credit card, add new payment methods, or change your billing address through the secure Stripe Customer Portal. Changes take effect immediately and apply to your next billing cycle.
All payment method management happens through Stripe's secure customer portal:
Secure and instant: All payment information is encrypted and processed by Stripe. Your new payment method is available immediately for future charges. Convo never stores your card details directly.
Add new cards, update existing card details, or remove old payment methods. Stripe supports Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
Update your billing address for tax calculation and invoice generation. Changes affect how taxes are calculated on future invoices.
Set which card should be charged for subscription renewals. The default method is automatically used for all recurring charges.
Add multiple cards to your account. If the default method fails, Stripe automatically tries backup methods to prevent service interruption.
You can add multiple payment methods to your account:
Card details are entered on Stripe's PCI DSS-compliant payment form. Your information is encrypted in transit and at rest. Convo receives only a tokenized reference to your card—never your actual card number.
You can remove old or unused cards from your account:
Important: You cannot remove your default payment method if you have an active subscription. Add a new default method first, then remove the old one.
The default payment method is used for all subscription charges:
Your next subscription charge will use the new default method. The change takes effect immediately.
Your billing address affects tax calculation on invoices:
Changing your billing address may affect the tax rate applied to your subscription. Sales tax, VAT, or other taxes are calculated based on your billing location. The new rate applies to your next invoice.
Understanding when your payment method will be charged:
Your default payment method is charged automatically on your renewal date (monthly or annually, depending on your plan). You'll receive an email receipt after each charge.
When you upgrade to a higher plan mid-cycle, the prorated amount is charged immediately to your default payment method.
If a charge fails, Stripe automatically retries using your default method over several days. If all attempts fail, backup methods are tried before subscription cancellation.
If you're on a 7-day free trial, your payment method is charged when the trial ends unless you cancel before that date.
If your card is expiring:
Many banks automatically update card details with Stripe when they issue replacements, but it's best to manually verify.
If you need to replace a compromised card:
When moving to a new bank:
Transitioning between cards:
If removal is blocked:
If you were charged on the wrong card:
All payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor—the highest level of security certification in the payment industry.
Card details are encrypted during transmission (TLS 1.2+) and stored using AES-256 encryption. Your full card number is never visible after initial entry—only the last 4 digits are shown for identification.
Convo never stores your actual card details. Stripe generates a secure token that represents your card. This token is useless to attackers and cannot be used outside your Convo subscription.
Some cards require 3D Secure verification (a one-time code sent by your bank). This adds an extra layer of security for online transactions and is handled automatically during payment.
Ready to update your payment method? Here's what to do:
If you're experiencing payment issues or have questions about billing, contact our support team at ivan@itsconvo.com. Include your invoice number or the last 4 digits of your card for faster assistance.