---
title: "Vendor Profile — Procurement Information | Convo"
description: "Vendor information, security certifications, and procurement details for enterprise customers evaluating Convo."
canonical: https://www.itsconvo.com/vendor-profile
markdown: https://www.itsconvo.com/vendor-profile.md
last-updated: 2026-10-14T22:06:41.000Z
---

# Vendor Profile

> Vendor information, security certifications, and procurement details for enterprise customers evaluating Convo.

Source: https://www.itsconvo.com/vendor-profile

## Everything your procurement team needs.

Vendor documentation, technical specifications, and compliance information, gathered in one place for an efficient review.

[Talk to sales](https://www.itsconvo.com/contact) [Security whitepaper](https://www.itsconvo.com/security-whitepaper-convo.pdf)

## Company overview.

The basics your vendor form asks for.

Company name

Convo, Inc.

Industry

AI / SaaS conversation intelligence

Headquarters

Vienna, Austria

Founded

2025

Data centers

US, EU on request

Primary infrastructure

AWS Cloud

## The document library.

Security, legal, and business docs, ready for review.

### Security & compliance

Security Whitepaper

Technical security overview

[Download PDF](https://www.itsconvo.com/security-whitepaper-convo.pdf)

Data Processing Agreement

GDPR-compliant DPA

[Download PDF](https://www.itsconvo.com/data-processing-agreement-convo.pdf)

Incident Response Policy

Security incident procedures

[Download PDF](https://www.itsconvo.com/incident-response-policy-convo.pdf)

### Legal documents

Terms of Service

Service agreement terms

[Download PDF](https://www.itsconvo.com/terms-of-service.pdf)

Privacy Policy

Data handling practices

[Download PDF](https://www.itsconvo.com/privacy-policy.pdf)

Data Retention Policy

Data lifecycle management

[Download PDF](https://www.itsconvo.com/data-retention-policy-convo.pdf)

### Business information

Company Profile

Corporate overview and history

Request via sales team

Insurance Certificate

General liability coverage

Request via sales team

Financial References

Banking and credit references

Request via sales team

## Technical specifications.

Infrastructure, security, and integration, at a glance.

### Infrastructure

Primary cloud provider

Amazon Web Services (AWS)

Data centers

US East, US West (EU on request)

Uptime SLA

99.9% availability guarantee

Disaster recovery

Multi-region backup and failover

### Security

Encryption at rest

AES-256

Encryption in transit

TLS 1.3

Access control

Multi-factor authentication, RBAC

Monitoring

24/7 security monitoring and logging

### Integration

API type

RESTful API with full documentation

CRM integration

Salesforce, HubSpot, native connectors

Meeting platforms

Zoom, Teams, Google Meet, WebEx

Webhook support

Real-time event notifications

## Support and SLA.

Response commitments, and how to reach us.

Critical (P1)

< 1 hour

System down, data loss

High (P2)

< 4 hours

Major functionality impacted

Medium (P3)

< 24 hours

Minor functionality impacted

Low (P4)

< 48 hours

Questions, enhancement requests

24/7 support

Round-the-clock availability

Dedicated CSM

Enterprise accounts

Multiple channels

Email, chat, phone

## Evaluating Convo for procurement?

Our team can share anything a review needs. See [privacy & compliance](https://www.itsconvo.com/features/privacy-compliance) or the [enterprise plan](https://www.itsconvo.com/enterprise).

[Talk to sales](https://www.itsconvo.com/contact) [Request documents](mailto:markus@itsconvo.com?subject=Vendor%20Documentation%20Request)