--- title: "Live AI Objection Handling for Sales Calls | Convo" description: "Handle buyer objections while the call is still happening. Convo suggests follow-up questions and finds answers in your company documents so you can respond with context." canonical: https://www.itsconvo.com/live-objection-handling markdown: https://www.itsconvo.com/live-objection-handling.md last-updated: 2026-10-14T22:06:41.000Z --- # Know what to say when the buyer pushes back. > Handle buyer objections while the call is still happening. Convo suggests follow-up questions and finds answers in your company documents so you can respond with context. Source: https://www.itsconvo.com/live-objection-handling Live AI objection handling Convo's [real-time AI sales assistant](https://www.itsconvo.com/ai-sales-assistant) helps you understand the concern and find the next question or answer while the buyer is still on the call. [Download for Mac](https://www.itsconvo.com/convo-setup.dmg) [Book a demo](https://www.itsconvo.com/book-a-demo) The buyer > “That is more than we expected to spend.” Clarify whether the concern is budget or value. Convo Live Assistant A question worth asking > “Is that more than the budget you have, or more than you think solving this is worth?” Their answer helps you decide what to discuss before offering a discount. The buyer > “We should probably revisit this next quarter.” Find out what needs to change before they can act. Convo Live Assistant A question worth asking > “What would be different next quarter that would make this worth revisiting?” You can agree a useful next step around their timing and priorities. The buyer > “I need to speak to my partner first.” Understand the decision still to be made. Convo Live Assistant A question worth asking > “What do you think your partner will be unsure about?” Your follow-up can address the concern the next decision-maker needs to settle. Illustrative exchanges. Live Assistant uses the conversation to suggest a next question or response. You decide what to say. THE CALL CONTINUES Your material, in the conversation ## Give the answer your buyer needs. Add your current pricing sheet, product details or rollout terms. Convo can bring relevant facts into the call when a buyer needs more than a follow-up question. Pilot rollout plan.pdf The pilot runs for **30 days** and includes **five reps**. Kickoff training is included. Adding reps requires a separate agreement. The buyer asks: can we start small? “You can start with five reps for 30 days, with kickoff training included. Adding more reps would need a separate agreement.” Source · Pilot rollout plan.pdf Illustrative terms from our knowledge-base guide. Document-backed cards name the source. If your material does not cover a detail, confirm it before making a commitment. [See the full document example](https://www.itsconvo.com/help-center/ai-knowledge-base#example-answer-a-buyer-from-your-documents) 01 · Live Assistant ### Help without having to ask. Convo follows the conversation and can suggest a follow-up or surface a relevant document answer when an objection comes up. Automatic help · Professional and Enterprise [How live suggestions work](https://www.itsconvo.com/help-center/real-time-suggestions) 02 · Ask AI ### Ask about the part you are unsure of. Choose “How can I answer?” or type your own question. Ask AI uses the conversation and relevant company material to help you respond. On-demand help and personal documents · All paid plans [Compare current plans](https://www.itsconvo.com/pricing) Your own wording ### Keep a response that already works. Save it as an optional Instant Cue and describe when it applies. Convo can bring it back when that situation comes up. Our [AI sales coach](https://www.itsconvo.com/ai-sales-coach) page shows how feedback from one call becomes help on the next. [Prepare a cue](https://www.itsconvo.com/help-center/ai-meeting-cues) The actual product ## See it on a call. This recording shows the seller opening Ask AI for a suggested response during a conversation. CONVO · ASK AI Set up your company knowledge before the next conversation. [Follow the first-call setup](https://www.itsconvo.com/convo-101) A few practical answers ## Before your next call. [Read our guide to handling sales objections](https://www.itsconvo.com/blog/how-to-handle-objections-in-sales) [Prepare your answers free](https://www.itsconvo.com/tools/negotiation-prep) ### How does live AI objection handling work? Convo uses the live conversation to identify buyer concerns and suggest a response or follow-up question. Live Assistant can offer help automatically. With Ask AI, you choose when to ask for help with a specific objection. You read the suggestion and decide what to say. ### Do I need to write a script for every objection? No. Live Assistant can suggest help from the conversation without a prepared cue for each objection. If you have a response you want to reuse, Instant Cues let you describe the situation and save your preferred wording. ### Can Convo answer questions from my pricing sheet or battlecards? Yes. Upload your company material to the knowledge base. Ask AI can use it when you ask a question, and Live Assistant can surface relevant document answers during calls. Document-backed suggestion cards name the source. If your material does not cover a detail, check it before making a commitment to the buyer. ### Which plan includes automatic help with objections? Live Assistant and Instant Cues are included in Professional and Enterprise. Starter includes on-demand Ask AI and personal document uploads. Choose Professional or Enterprise if you want Convo to offer help automatically during the call. ### Does Convo work with my existing meeting software? Convo runs on macOS, Windows and Linux and captures audio from your computer. It works with Zoom, Google Meet, Microsoft Teams and Webex without a bot joining as a participant. Transcription and AI assistance use cloud services. Your next conversation ## Bring the objection you hear most. We'll show you how Convo can help you respond while the buyer is still there. [Book a demo](https://www.itsconvo.com/book-a-demo) [Download for Mac](https://www.itsconvo.com/convo-setup.dmg)