--- title: "Performance issues | Convo" description: "Troubleshoot slow performance, high CPU or memory usage, and lag during conversations in Convo." canonical: https://www.itsconvo.com/help-center/performance-issues markdown: https://www.itsconvo.com/help-center/performance-issues.md last-updated: 2026-10-14T22:06:41.000Z --- # Performance issues > Troubleshoot slow performance, high CPU or memory usage, and lag during conversations in Convo. Source: https://www.itsconvo.com/help-center/performance-issues [← Back to Help Center](https://www.itsconvo.com/help-center) 5 min read Updated August 25th, 2026 By Convo Team • Published December 15, 2025 • Last updated August 25, 2026 To fix Convo performance issues: close unused apps, free up some RAM, update to the latest version, and restart the app. Normal CPU usage is 5-15% during calls. High usage may indicate too many browser tabs or background apps. If Convo is running slowly, using excessive CPU or memory, or experiencing lag during conversations, this guide will help you identify and resolve common performance issues. ## Performance benchmarks Check these indicators in Activity Monitor (Mac) or Task Manager (Windows): - • **Normal CPU usage:** 5-15% during active conversation - • **Normal memory:** 200-400 MB - • **Warning threshold:** Memory above 500 MB - • **Ask AI responses:** Return within a few seconds after you ask ## Common issues ### Slow to start recording First-time recording after launch may take 20-40 seconds while the system initializes audio capture. Subsequent sessions start instantly. **Pro tip:** Launch Convo a few minutes before your first meeting. The app pre-warms system caches in the background, ensuring instant recording when you need it. ### High memory usage Convo stores up to 2,000 conversation segments in memory (supports 3+ hour meetings) with automatic cleanup every 60 seconds. **What to do:** 1. Check memory in Activity Monitor (Mac) or Task Manager (Windows), searching for "Convo" 2. If above 500 MB, restart Convo between meetings 3. Close the app when not in use 4. For 4+ hour meetings, stop/restart recording during breaks ### High CPU usage CPU usage above 50% can cause fan noise and battery drain. Normal usage is 5-15% during active conversations. **Common causes:** - Real-time audio processing and analysis - Frequent AI requests during very active conversations - Multiple simultaneous API requests - Background cache cleanup **Solutions:** 1. Close other resource-intensive apps 2. Close unused browser tabs with video conferencing 3. Restart Convo if high CPU when idle (not recording) 4. Update to latest version for performance improvements ### Lag during conversations Ask AI responses should return within a few seconds after you ask. Delays longer than 15-20 seconds indicate performance issues. **Why lag occurs:** - Slow internet connection (recommend 10+ Mbps) - Approaching rate limits triggers throttling - Rapid conversation changes overwhelm analysis - System resources constrained by other apps 1. Test internet speed (10+ Mbps recommended) 2. Close unnecessary applications 3. Check rate limit in Account Settings 4. Allow 10-15 seconds for AI analysis during active conversations ### App freezing or unresponsive 1. Wait 30 seconds for automatic recovery 2. Force quit if unresponsive: ⌘+Option+Esc → Select Convo → Force Quit (Mac) or Ctrl+Shift+Esc → find Convo → End Task (Windows) 3. Restart Convo and check Activity Monitor (Mac) or Task Manager (Windows) 4. Ensure your OS is updated to the latest version 5. Check Console.app (Mac) or Event Viewer (Windows) for crash logs (search "Convo") 6. If frequent, contact support with crash logs ## Optimization tips ### System resources - • Restart Convo between meetings or daily - • Close unused apps to free up RAM - • Monitor Activity Monitor (Mac) or Task Manager (Windows) during meetings - • Keep your OS updated - • Ensure 10+ GB free disk space ### Meeting best practices - • Launch Convo early to allow pre-warming - • Use reliable internet (10+ Mbps, wired preferred) - • For 4+ hour meetings, restart during breaks - • Don't record same meeting with multiple apps - • Wait 2-3 minutes after recording for sync ### Performance budgets Convo has built-in performance targets: - • Audio capture: Under 20ms - • AI analysis: a few seconds for context - • Toolbar updates: Under 16ms (60 FPS) - • Total pipeline: Under 200ms ## Advanced troubleshooting #### Check performance logs Console.app (Mac: Applications → Utilities) or Event Viewer (Windows) provides detailed info. Filter by process "Convo": - • `[PERF]` - Performance budget violations - • `[MEMORY]` - Memory warnings (above 500 MB) - • `[THROTTLE]` - Rate limiting #### Adaptive throttling Convo automatically adjusts AI request frequency: - • Active conversation: 1-2 seconds - • Moderate pace: 2-4 seconds - • Quiet periods: 5-12 seconds - • Maximum: 12 concurrent API calls ## When to contact support Contact support if you experience: - Memory consistently above 500 MB during normal meetings - CPU above 50% when idle (not recording) - Frequent freezing or crashes (more than once per day) - Recording delays exceeding 60 seconds every time Include when contacting support: - • **Mac:** macOS version (System Settings → General → About), Mac model (Apple menu → About This Mac) - • **Windows:** Windows version (Settings → System → About), device name and specs - • Activity Monitor (Mac) or Task Manager (Windows) screenshots showing CPU/memory - • Approximate meeting duration when issues occur Contact: [itsconvo.com/contact](https://www.itsconvo.com/contact) ## Related articles - [Troubleshooting audio issues](https://www.itsconvo.com/help-center/troubleshooting-audio) - [AI suggestions not appearing](https://www.itsconvo.com/help-center/ai-suggestions-not-appearing) - [Sync problems](https://www.itsconvo.com/help-center/sync-problems) ## Sources & References - Performance Optimization Guide - Application Resource Management Still need help? 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