--- title: "Installing the Convo app | Convo" description: "Install Convo on your Mac or Windows PC with step-by-step setup instructions for your platform." canonical: https://www.itsconvo.com/help-center/installing-convo-app markdown: https://www.itsconvo.com/help-center/installing-convo-app.md last-updated: 2026-10-14T22:06:41.000Z --- # Installing the Convo app > Install Convo on your Mac or Windows PC with step-by-step setup instructions for your platform. Source: https://www.itsconvo.com/help-center/installing-convo-app [← Back to Help Center](https://www.itsconvo.com/help-center) 5 min read Updated August 25th, 2026 By Convo Team • Published December 15, 2025 • Last updated August 25, 2026 To install Convo on Mac: download the .dmg from itsconvo.com, open it, drag Convo to Applications, and launch. Requires macOS 14 (Sonoma) or later. To install on Windows: download the .exe installer, run it, and follow the setup wizard. Requires Windows 10 or later. Grant microphone access on both platforms, and on Mac also grant screen recording, which is what lets Convo hear the other side of the call. Get started with Convo on your Mac or Windows PC in just a few simple steps. Choose your platform below. ## Installing on Mac ### System Requirements - • **macOS:** macOS 14 (Sonoma) or later - • **Processor:** Intel or Apple Silicon (M1/M2/M3) - • **RAM:** 8GB or more recommended - • **Storage:** 500MB available space - • **Internet:** Active internet connection required ### Step 1: Download Convo 1. Visit [www.itsconvo.com](https://www.itsconvo.com/) 2. Click the **"Download"** button (the site detects your operating system automatically) 3. The convo-setup.dmg file will download to your Downloads folder 4. Wait for the download to complete ### Step 2: Install Convo 1. **Open the downloaded file**: Double-click `convo-setup.dmg` in your Downloads folder 2. **Drag Convo to Applications**: A window will appear showing the Convo icon and your Applications folder. Drag the Convo icon into the Applications folder 3. **Eject the installer**: Once copied, right-click the Convo disk icon on your desktop and select "Eject" ### Step 3: First Launch 1. **Open Convo**: Go to Applications folder and double-click Convo 2. **Security prompt (if shown)**: If macOS shows a security warning, go to System Settings → Privacy & Security → General, and click "Open Anyway" 3. **Grant permissions**: Convo will request microphone, screen recording, and accessibility permissions. Click "Allow" for each. Screen recording is what lets Convo hear the other side of the call **Pro tip:** Add Convo to your Dock by right-clicking the icon in your Dock while it's running and selecting Options → Keep in Dock. ### Required Permissions (Mac) For Convo to work properly on Mac, you'll need to grant the following permissions: #### Microphone Access Required to capture and analyze meeting audio in real-time System Settings → Privacy & Security → Microphone → ✓ Convo #### Accessibility Access Allows Convo to display AI insights and suggestions System Settings → Privacy & Security → Accessibility → ✓ Convo #### Screen Recording (Required on Mac) This is how Convo hears the other side of the call. Without it, Convo only captures your own voice. Convo captures audio only, never your screen System Settings → Privacy & Security → Screen Recording → ✓ Convo ### Troubleshooting (Mac) #### "Convo can't be opened because it is from an unidentified developer" This is a standard macOS security feature. Go to System Settings → Privacy & Security, and click "Open Anyway" next to the message about Convo. #### App won't launch after installation 1. Ensure you have macOS 14 (Sonoma) or later 2. Restart your computer and try again 3. Delete Convo from Applications and reinstall 4. Check that you have sufficient storage space #### Permission dialogs not appearing Manually grant permissions by going to System Settings → Privacy & Security, then add Convo to Microphone, Accessibility, and Screen Recording. --- ## Installing on Windows ### System Requirements - • **Windows:** Windows 10 or later - • **Processor:** Intel or AMD (64-bit) - • **RAM:** 8GB or more recommended - • **Storage:** 500MB available space - • **Internet:** Active internet connection required ### Step 1: Download Convo 1. Visit [www.itsconvo.com](https://www.itsconvo.com/) 2. Click the **"Download for Windows"** button 3. The convo-setup.exe file will download to your Downloads folder 4. Wait for the download to complete ### Step 2: Install Convo 1. **Run the installer**: Double-click `convo-setup.exe` in your Downloads folder 2. **Windows SmartScreen (if shown)**: If Windows shows a SmartScreen warning, click "More info" then "Run anyway" 3. **Follow the setup wizard**: Click through the installer steps. You can keep the default installation location or choose a custom folder 4. **Complete installation**: Click "Finish" to complete the setup. Convo will launch automatically ### Step 3: First Launch 1. **Open Convo**: Find Convo in your Start menu or double-click the desktop shortcut 2. **Grant permissions**: Convo will request microphone access. Click "Allow" when prompted **Pro tip:** Pin Convo to your taskbar by right-clicking the icon in the taskbar while it's running and selecting "Pin to taskbar". ### Required Permissions (Windows) For Convo to work properly on Windows, you'll need to grant the following permissions: #### Microphone Access Required to capture and analyze meeting audio in real-time Settings → Privacy & Security → Microphone → Allow Convo #### Audio Loopback Allows Convo to capture system audio from meetings Convo will set this up automatically during first launch ### Troubleshooting (Windows) #### "Windows protected your PC" SmartScreen warning This is a standard Windows security feature for new applications. Click "More info" then "Run anyway" to proceed with installation. #### App won't launch after installation 1. Ensure you have Windows 10 or later 2. Restart your PC and try again 3. Uninstall Convo from Settings → Apps and reinstall 4. Check that you have sufficient storage space #### Microphone not detected Go to Settings → Privacy & Security → Microphone, ensure "Microphone access" is turned on and Convo is allowed. --- ## Sign in or create your account 1. Launch Convo 2. Tick the box to agree to the Terms and Privacy Policy 3. Choose **Continue with Google** or **Continue with email** 4. Your browser opens to finish signing in, then returns you to the app 5. New to Convo? The same flow creates your account. Email sign-ups verify your address first ## Updating Convo Convo automatically checks for updates when you launch the app. When an update is available: 1. A notification will appear in the app 2. Click "Update Now" to download and install 3. Convo will restart with the latest version ## Uninstalling Convo ### On Mac: 1. Quit Convo if it's running 2. Open your Applications folder 3. Drag Convo to the Trash 4. Empty the Trash to complete removal ### On Windows: 1. Quit Convo if it's running 2. Open Settings → Apps → Installed apps 3. Find Convo and click "Uninstall" 4. Follow the prompts to complete removal ### Need help with installation? If you're experiencing issues installing Convo, our support team is here to help. Contact us at [itsconvo.com/contact](https://www.itsconvo.com/contact). ## Next Steps Now that Convo is installed, you're ready to: - [Set up your first meeting](https://www.itsconvo.com/help-center/first-meeting-setup) - [Learn about AI meeting cues](https://www.itsconvo.com/help-center/ai-meeting-cues) - Connect your calendar for automatic meeting detection - Customize your AI preferences in Settings ## Sources & References - App Installation Guide - Windows App Installation Guide - System Requirements Documentation Still need help? Ask AI about this topic [Ask ChatGPT](https://chat.openai.com/?q=I%20need%20help%20with%20%22Installing%20the%20Convo%20app%22%20in%20the%20Convo%20meeting%20assistant%20app.%20Here%20is%20the%20help%20article%3A%20https%3A%2F%2Fwww.itsconvo.com%2Fhelp-center%2Finstalling-convo-app%20%E2%80%94%20Can%20you%20walk%20me%20through%20this%20step%20by%20step%3F) [Ask Perplexity](https://www.perplexity.ai/search?q=I%20need%20help%20with%20%22Installing%20the%20Convo%20app%22%20in%20the%20Convo%20meeting%20assistant%20app.%20Here%20is%20the%20help%20article%3A%20https%3A%2F%2Fwww.itsconvo.com%2Fhelp-center%2Finstalling-convo-app%20%E2%80%94%20Can%20you%20walk%20me%20through%20this%20step%20by%20step%3F) [Ask Claude](https://claude.ai/new?q=I%27m%20using%20Convo%20(AI%20meeting%20assistant)%20and%20need%20help%20with%3A%20%22Installing%20the%20Convo%20app%22.%20Here%20is%20the%20relevant%20help%20article%3A%20https%3A%2F%2Fwww.itsconvo.com%2Fhelp-center%2Finstalling-convo-app%20%E2%80%94%20Can%20you%20help%20me%20troubleshoot%20this%3F) [Make Convo a preferred source](https://www.google.com/preferences/source?q=itsconvo.com)