--- title: "AI suggestions not appearing | Convo" description: "Troubleshoot missing suggestions, Ask AI and Live Assistant responses in Convo. Check the common causes and find the next step to resolve them." canonical: https://www.itsconvo.com/help-center/ai-suggestions-not-appearing markdown: https://www.itsconvo.com/help-center/ai-suggestions-not-appearing.md last-updated: 2026-10-14T22:06:41.000Z --- # AI suggestions not appearing > Troubleshoot missing suggestions, Ask AI and Live Assistant responses in Convo. Check the common causes and find the next step to resolve them. Source: https://www.itsconvo.com/help-center/ai-suggestions-not-appearing [← Back to Help Center](https://www.itsconvo.com/help-center) 6 min read Updated August 25th, 2026 By Convo Team • Published December 15, 2025 • Last updated August 25, 2026 If Convo's suggestions or Ask AI aren't appearing: make sure you're signed in, start recording (Cmd+L), and grant microphone access. On Mac, also grant Screen Recording so Convo can hear the other side of the call. Live transcription and suggestions need an internet connection, and if you've reached your plan's usage limit, AI help pauses until it replenishes. If suggestions, Ask AI, or the Live Assistant are not working in Convo, this guide will help you diagnose and resolve common issues. ## Quick checklist Before troubleshooting, verify these requirements: - • You are logged into your Convo account - • You have started recording (press ⌘L or click Record) - • Microphone permission is granted - • On Mac, Screen Recording permission is granted, which Convo needs to hear the other side of the call - • You have not reached your plan's usage limit - • You have an active internet connection ## Understanding AI features ### The Live Assistant Convo gives AI help during meetings in two ways: the [Live Assistant](https://www.itsconvo.com/help-center/real-time-suggestions) surfaces suggestions proactively when its skills detect a relevant moment, and Ask AI (⌘Enter on Mac / Ctrl+Enter on Windows) answers on demand when you ask. If proactive suggestions are missing, first check the Live Assistant is enabled in Settings → Live Assistant and the relevant skills are switched on. ### Suggestions Quick-action buttons you click to get AI help (e.g., "How can I answer?" or "Follow-up question"). Responses return in a few seconds based on your live transcript. ### Ask AI Spotlight-style interface (⌘Enter on Mac, Ctrl+Enter on Windows) with three modes: Context (analyzes conversation), Screen (analyzes visual content), and Search (web search). ## Common issues ### Not logged in AI features require authentication. Check if your account name appears in the app's top bar. 1. Sign in with Continue with Google or Continue with email 2. Verify your session hasn't expired 3. If issues persist, sign out and sign back in ### Recording not active AI help only works during active recording sessions. 1. Start recording (press ⌘L or click Record in the toolbar) 2. Speak for at least 10-15 seconds to build transcript context 3. Click a suggestion or use Ask AI to get a response ### Microphone permission denied Without microphone access, Convo cannot capture audio or generate suggestions. 1. Open System Settings → Privacy & Security → Microphone (Mac) or Windows Settings → Privacy → Microphone (Windows) 2. Find "Convo" and enable the toggle 3. Restart Convo after granting permission ### The other side is not being captured (Mac) On Mac, Convo needs Screen Recording permission to hear the other person. Without it, only your own words are transcribed, so suggestions stay thin. 1. Open System Settings → Privacy & Security → Screen Recording 2. Enable "Convo" in the list 3. Restart Convo for the permission to take effect **Note:** Convo transcribes in the cloud, so a steady internet connection is required for live transcription and suggestions on both Mac and Windows. ### Usage limit reached Each plan includes a monthly AI usage allowance that is spread across the month. Very heavy use in a short span can briefly pause AI help until it replenishes. - **Starter:** standard monthly allowance - **Professional:** a much larger monthly allowance If AI help pauses, upgrade your plan for a higher allowance or wait for it to replenish. ### No internet connection Live transcription and AI features require an active connection to Convo's cloud services. 1. Verify your internet connection is active 2. Check if your firewall is blocking Convo 3. Try disconnecting from VPN temporarily 4. Restart Convo after restoring connectivity ### Toolbar or suggestions hidden 1. Press ⌘U (Mac) / Ctrl+U (Windows) to show the toolbar 2. Confirm recording is running (press ⌘L or click Record); the waveform should animate 3. Check other displays if you use multiple monitors, in case it is off-screen 4. Restart Convo to reset UI state ## Advanced troubleshooting ### Screen analysis not working Ask AI's Screen mode requires Screen Recording permission on Mac: 1. **Mac:** System Settings → Privacy & Security → Screen Recording 2. Enable "Convo" in the list 3. Restart Convo (required for permission to take effect) 4. Try Screen mode by clicking "Screen" before asking #### Check system logs For technical users, Console.app (Mac) or Event Viewer (Windows) provides detailed errors: - • `[OpenAI]` - API call status - • `[COST]` - Rate limit checks - • `[SPEECH]` - Speech recognition status - • `[OVERLAY]` - toolbar visibility ## Still having issues? If AI suggestions still don't appear, contact support with: - Your Convo account email - Your current plan tier - OS version: your macOS version (System Settings → General → About) or Windows version (Settings → System → About) - Description of what you see (or don't see) - Any error messages from Console.app (Mac) or Event Viewer (Windows) Contact support at [itsconvo.com/contact](https://www.itsconvo.com/contact) ## Related articles - [Troubleshooting audio issues](https://www.itsconvo.com/help-center/troubleshooting-audio) - [Performance issues](https://www.itsconvo.com/help-center/performance-issues) - [Your first AI-assisted call](https://www.itsconvo.com/help-center/first-ai-call) Still need help? 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