---
title: "Help Center — Setup & Troubleshooting | Convo"
description: "Set up Convo, prepare for your first call, connect your tools, and troubleshoot audio, billing and account issues."
canonical: https://www.itsconvo.com/help-center
markdown: https://www.itsconvo.com/help-center.md
last-updated: 2026-10-14T22:06:41.000Z
---

# Find answers fast.

> Set up Convo, prepare for your first call, connect your tools, and troubleshoot audio, billing and account issues.

Source: https://www.itsconvo.com/help-center

Help Center

[New to Convo? Start with Convo 101 A guided path from setup to live help, follow-up, and a stronger next call. Start the guide](https://www.itsconvo.com/convo-101)

[Getting Started Set up your account and have your first meeting with Convo Installing the Convo app Setting up your first meeting Understanding the dashboard +2 more](https://www.itsconvo.com/help-center/category/getting-started) [Using Convo Master real-time AI assistance and conversation intelligence Understanding AI meeting cues Getting real-time suggestions Sales playbooks (BANT, SPICED, MEDDPICC) +5 more](https://www.itsconvo.com/help-center/category/using-convo) [Account & Billing Manage your subscription, billing, and account settings How to cancel your subscription Managing your subscription Viewing billing and invoices +2 more](https://www.itsconvo.com/help-center/category/account-billing) [Integrations Connect Convo with your existing tools and workflows CRM integrations (Salesforce, HubSpot, Pipedrive, Attio) Notion integration Slack integration +2 more](https://www.itsconvo.com/help-center/category/integrations) [Privacy & Consent Data security, consent management, and compliance Data privacy and security GDPR compliance guide Managing team permissions](https://www.itsconvo.com/help-center/category/privacy-consent) [Troubleshooting Common issues and technical support Troubleshooting audio issues AI suggestions not appearing Performance issues +2 more](https://www.itsconvo.com/help-center/category/troubleshooting)

Popular articles

[How to cancel your subscription](https://www.itsconvo.com/help-center/cancel-subscription) [Setting up your first meeting](https://www.itsconvo.com/help-center/first-meeting-setup) [Understanding AI meeting cues](https://www.itsconvo.com/help-center/ai-meeting-cues) [Video platform connections](https://www.itsconvo.com/help-center/video-platform-connections) [Data privacy and security](https://www.itsconvo.com/help-center/data-privacy-security) [Troubleshooting audio issues](https://www.itsconvo.com/help-center/troubleshooting-audio)

Frequently asked questions

**How do I cancel my Convo subscription?**

You can cancel your subscription at any time from your account settings. Go to Settings > Billing > Manage Subscription and click 'Cancel Subscription'. Your access will continue until the end of your current billing period.

**What data does Convo collect during meetings?**

Convo only processes conversation data necessary to provide AI assistance. We use conversation context to generate relevant cues and suggestions. All data is encrypted and can be deleted at any time. See our Privacy Policy for full details.

**How does Convo's AI provide real-time assistance?**

Convo listens and transcribes your meeting in the background. Live Assistant analyses the conversation every few seconds and steps in when it catches an objection, buying signal, missing question, or another useful moment. Ask AI is different: it responds only when you ask, using the live conversation, uploaded documents, and past meetings.

**Can I use Convo with any video platform?**

Convo works with all major video platforms including Zoom, Teams, Meet, and WebEx. Our desktop app captures audio system-wide, so it works regardless of your video platform choice.

**Is there a free trial available?**

Convo's paid plans start at $22.49/month with full access to all features. Enterprise teams can request a trial. Contact our team to set one up.